Our Returns Policy

Yes, if you change your mind about a purchase, you can return your hamper within 14 days of delivery, providing it's unopened and in its original condition. Please use a tracked and signed-for service to return it to us. Once we receive the package, we'll inspect the product and process your refund accordingly. However, we're unable to refund fresh components such as cheese or any personalised items.

Any charges for returns are the responsibility of the customer and not Regency Hampers. We recommend using a tracked and signed-for delivery service for your peace of mind.

We understand that life gets busy, and plans change. That's why you can cancel your order up to 48 hours before dispatch, and if you've spotted a mistake or want to add something, we may be able to amend your order before it's sent out. For amendments or cancellations, lease get in contact with us at any of the following:

Phone number: +44 (0) 1242 500 920

Email: enquiries@regencyhampers.com

Or via our website Live Chat

Orders can be cancelled up until 48 hours before the point of dispatch. Cancellations beyond this point may incur a cancellation and restocking charge if the goods have been packed and/or dispatched. Please contact us if you require any further assistance at info@regencyhampers.com.

We may be able to amend your order if you contact us prior to the package being dispatched. Once it has been sent, we'll no longer be able to make any changes. Get in touch as soon as possible to discuss your requirements.