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Frequently Asked Questions

Welcome to the FAQ's area of our website. If you have a question that isn't covered in this list then please do not hesitate to contact us and we'll be happy to help: enquiries@regencyhampers.com


How quickly can Regency Hampers deliver?

We offer a next working day service to UK mainland on orders placed Monday to Friday before 16:00 (GMT) throughout the year, except in December when 48 hours’ notice is generally required. A slightly longer delivery time is sometimes required for more remote destinations such as the Scottish Highlands and Northern Ireland. Delivery to any overseas location is dependent on location, but we recommend allowing for an approximate 5 working day lead-time.

Can I specify a particular delivery date?

Yes, you can schedule a delivery during the checkout process (subject to availability and according to the delivery service selected).

Will my delivery arrive on the date selected?

We always endeavor to deliver on the date requested and on the vast majority of occasions we achieve this successfully. As a matter of routine, we will provide a tracking link via email for each gift despatched. This will enable you to keep an eye on the progress from the point of despatch. Although rare, at times factors beyond our control may cause delay (for example, such as severe weather). In these instances, our Customer Service Team will take the appropriate steps to minimise delay and disruption.

Your order may be despatched the day after the date that was originally selected and as a result, the package could end up arriving late as well, due to events out of our control. If your order needs to be delivered by a specific date, we advise ordering for the day before to prevent any inconveniences caused by delays or any other event that would prevent your order from being delivered on time.

What time will my delivery arrive?

If you opt for our standard UK delivery service, deliveries will usually take place between 08:00 and 18:00 – Monday to Friday. Premium delivery upgrades are available at a surcharge, options include:

  • Pre 9:00am
  • Pre 10:00am
  • Pre-Noon
  • Saturday Pre-Noon

Do you deliver outside the UK?

Unfortunately, we are currently unable to ship overseas, due to the many challenges facing our couriers post-Brexit. This is a service we hope to reinstate as soon as possible.

Gifts that don’t contain fresh items, such as cheeses, smoked meats or salmon, can be delivered to most European Destinations and some further afield upon request. Gifts suitable for international shipping can be identified through the use of the 'Display Only: Non-Perishable Items' drop down list at the top of our category pages.

A list of destination zones and the corresponding prices are detailed on each product information page, under the drop-down menu 'Click for Delivery Area and Total Cost inc. VAT’. The country selection takes place in the Shopping Basket phase of the checkout process.

What happens if the recipient is out?

Should the recipient be out when the courier attempts delivery, the driver may leave your order with an appropriate neighbour. A card will be posted through the letter box advising the recipient of the attempted delivery and inviting them to telephone our courier to arrange either:

  • A collection from the nearest depot, which is available the working day after the card was left.
  • Re-delivery to the original address during normal working hours.

The courier will reattempt to deliver your package the following day. However, if the courier fails to deliver after three more attempts, your package will be returned to Regency Hampers.

A charge of £6.99 will be incurred for re-delivery to the original or alternative address. A charge will also be made for any items which become unsuitable for sale and need replacing (perishable and chilled items like smoked foods, hams and cheeses which have short shelf lives). Our guarantee is limited to delivering to the building, not individual recipients.

If the courier is having difficulty making a delivery, they will contact us for further instructions. It’s important the recipient address is up to date with the correct postal code and telephone number for contact in case the driver has difficulty locating the address. If you think the recipient will be at work during these times, you could consider specifying delivery of the gift to the recipient's work address.

Can the parcel be left with a neighbour?

Yes. If you think that the recipient may be out on that day, please contact us via e-mail at info@regencyhampers.com to give us instructions to leave with a nominated neighbour.

Can the parcel be left securely on the premises?

Couriers will not leave a package unattended unless specifically requested to do so by the customer/recipient. Upon request, the package can be left in a safe place at the customer’s own risk.

We will contact you if there are difficulties and ask for further instructions. If the courier is unable to make delivery, the gift will be returned to us and there will be additional charges to resend the parcel.

Can you deliver to Business addresses, Universities and Hospitals and Apartment blocks?

When sending a hamper to a workplace, school, military base, or any other public building, it’s worth keeping in mind that our courier will deliver to the address and there’s no guarantee of the parcel going directly to the recipient when it arrives. We will not be held accountable for any delays that occur in this manner.

If you’re sending a gift to someone in hospital, ensure that you include the name and number of the ward they’re staying in when filling out your delivery details. This will avoid any confusion and makes it easier for hospital staff to know who and where the package should go to.

Before ordering a hamper to be delivered to a hospital, you should make some checks to see if you can send one in the first place. It’s worth learning if external food and drink will be accepted in the ward it’s being delivered to. Get in touch with the relevant hospital to confirm any delivery details and give them fair notice of the hamper being delivered. If the recipient lives in a flat, the courier will require postal access to try and deliver the package or leave a card in case they missed the recipient.

Please note: We are unable to deliver to hospitals on Saturdays. We apologise for any inconvenience.

Do you deliver gifts to PO Boxes or BFPO addresses?

Unfortunately, we are unable to deliver to PO Box or Addresses.

Do you deliver gifts to the USA?

No. Unfortunately due to strict customs restrictions, we are unable to deliver goods into the United States. This also applies to Canada and the Majority of Middle East Destinations.

How do I change the delivery address on my order?

Please contact our service team to make the amendment for you. Once an order has been placed, we’ll send order confirmation via email. Please check this thoroughly and advise of any amendments prior to despatch. Please also be aware that once your order has been despatched, we’ll no longer be able to make any amendments to the address given.

Can I make an order to be delivered tomorrow?

We offer a next day delivery service to the majority of locations across the UK, depending on the time of day the order is placed. We have an earlier cut-off time for delivery of fruit hampers, as all our produce is bought fresh every day to fulfil our orders.

Returns & refunds

How can I cancel an order?

Orders can be cancelled up until 48 hours before the point of despatch. Cancellations beyond this point may incur a cancelation and restocking charge if the goods have been packed and/or despatched. Please contact us if you require any further assistance in this regard at info@regencyhampers.com

Can I return an item/hamper?

If you change your mind about a purchase and decide to return a hamper, you can do so within 14 days of delivery, providing the hamper is unopened and in its original condition. Please use a tracked and signed for service and return to:

Customer Service - RETURNS
Regency Hampers
Unit B (Marshall's Transport Site)
Pershore Airfield
Long Lane
WR10 2JH

Or by email: enquiries@regencyhampers.com

Once the package has been received, we will inspect the product and take appropriate action from there. However, we’ll be unable to refund for any fresh components such as cheese or any personalised items.

Do you charge to return an item to Regency Hampers?

Any charges for returns are the responsibility of the customer and not Regency Hampers.

Order issues

Can I send my order as a gift?

Yes, Regency Hampers offer a fully-fledged gift service. At the checkout, enter the persons address you wish to send it to as the delivery address. We never include any pricing or invoice details within the gift itself, the only information enclosed is the gift message you have specified.

Is it possible to include a personal message?

Yes, just type your message in the field provided at checkout and we will include it in conjunction with your gift.

You are able to add throughout the checkout process, after the delivery details have been selected. We can offer a character limit of 300 characters.

Where will my personalised message appear?

Your gift message forms part of the despatch note in the plastic wallet attached to the outer box. The despatch note will state: “SEE REVERSE FOR GIFT MESSAGE”, so the recipient knows where to look. There is a perforated line to allow for easy removal and the message becomes a stand-alone card.

Can I customise my gift according to sentiment or occasion?

Yes, this can be done in two different ways; by adding a chocolate gift plaque for a small surcharge and/or tailoring the gift ribbon which adorns your gift, which is offered free of charge. Whatever your preference there are a variety of options:

  • Thank you
  • Happy Birthday
  • Happy Anniversary
  • Get Well Soon
  • New Baby
  • Congratulations

Can I amend/add to my order once it has been placed?

We may be able to amend your order if you contact us, prior to the package being despatched. Once it has been sent, we’ll no longer be able to make any changes.

How do I make a bespoke order?

We offer a multitude of services, such as personalisation for some components and a ‘Create Your Own’ option. We also offer branding for corporate requests, subject to a minimum order. Please contact our sales team on info@regencyhampers.com for more information or help in creating your bespoke hamper.

Can I find out who sent me an order?

Please see the reverse of the despatch note to see if a gift message has been provided by the sender. If you need further help, please call our service team on 01242 500 920 and quote the order reference, which can be found beneath the bar code on the left-hand side of the despatch label or advise us of the delivery postcode.

Do you offer bulk discounts?

We provide volume discounts as follows:

  • 2.5% on orders over £1500** excludes VAT and a complimentary bottle of champagne
  • 3.5% on orders over £5000** excludes VAT and trio of champagne
  • 5% on orders over £15,000** excludes VAT and a 6-bottle crate of champagne

Please contact our service team on 01242 500920 if you need any further help.

Product & stock

What if you don’t have all of the items in stock?

All our items should be in stock but in the rare event that this happens, we will substitute it for an equal or greater value item.

Items in my hamper are broken/smashed/mouldy, what should I do?

Please contact us straight away on info@regencyhampers.com. Make sure to include any photographs of the damaged/affected items in your email.

Do you provide hampers suitable for different dietary requirements?

Our fruit hampers are suitable for both gluten and vegan diets.

Payments & gift vouchers

What payment methods do you accept?

The current payment methods we accept are:

  • Visa (Credit, Debit and Electron)
  • MasterCard
  • Switch/Solo
  • American Express
  • PayPal
  • Bank Transfer

The VAT rate isn’t calculated at the standard rate, why is this?

Hampers are typically formed from a mixture of VAT-applicable (e.g., alcoholic beverages and chocolates) and VAT exempt elements (e.g., smoked meats, cheese, and savoury biscuits). The overall total is calculated as a 'mean-rate', in direct proportion to the VAT status and value of the constituent components.

I need a VAT invoice for my order, how do I receive this?

All invoices contain a full VAT breakdown.

A copy of your paid invoice will be emailed to you once payment has been received. However, if you require an additional copy or have any other issues, please contact us at info@regencyhampers.com.

How do I use a discount code during payment?

After adding an item to your basket, proceed to check out and add your promotional code within the space provided.


Can I specify multi delivery addresses within my order?

Yes, simply add the required quantity of gifts to the shopping basket and during the checkout process you will be prompted for a contact name, address, delivery date and gift message for each of your recipients. If you have many addresses, you can request a Bulk Order spreadsheet – this can be completed at your leisure and sent via email to one of our Customer Service Representatives who will arrange the rest on your behalf. For more information on this service, contact us by telephone or email: enquiries@regencyhampers.com

Where is my confirmation email for my order?

You will be sent email confirmation as soon as your payment has been received. If this is not received, please check your junk/spam folder – when using work email addresses, you may find that the email has gone straight to your junk/spam folders. If you can’t access these, you may need to contact your company IT team to unblock orders@regencyhampers.com

Why is my basket showing a higher price than I was expecting?

Your basket may be showing you the full price for your hamper. The web discount should be applied automatically as you progress through the checkout process. If that doesn’t work, please contact us so we can add this manually for you.

How do I track my order?

Once orders have been despatched, we will send a despatch email detailing the tracking information for you to view.

You can log onto FedEx or DHL directly to enter your tracking details and check on the delivery of your package. If you have any issues, please contact our service teams by either calling us on 01242 500920 or sending an email to info@regencyhampers.com

Here's Your Discount Code!

Copy the code below and enter it during checkout to claim your discount, or click the button below to apply to your current order:

Not to be used in conjunction with other offers and discounts.


Rolls Royce