Regency Hampers

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Privacy and Cookie Policy

Introduction

Regency Hampers Ltd are committed to maintaining the trust and confidence of visitors to our web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, or for example, when someone subscribes to our newsletter, brochure request or enquiry form. The Information we collect

Information is collected from you when you register with us, purchase from us, submit enquiries or forms, request a brochure or use some of the advanced features of our website. The information we collect is clearly set out on the web page on which we collect it.

We collect and store the following details when you place an order with us:

  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Recipient name(s) (if provided)
  • Recipient address(es) (if provided)
  • Recipient phone number(s) (if provided)
  • Special requests and notes pertinent to the provision of customer services and CRM.

In addition, we may collect your IP address and use cookies to allow the correct function of the site.
You can find more information on how cookies are used on this website in the Cookies Policy.

Why we collect it:
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally whilst marketing to you more effectively, as well as process orders and provide after-sales care.

Mailing Lists
As part of the registration process for our e-newsletters and email offers, we collect personal information. We use that information for a number of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to confirm our records are accurate and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice.

You can unsubscribe to all or specific mailings at any time by clicking the Unsubscribe link at the bottom of any of our emails, going to your account preferences here or by emailing us directly .

Who we may disclose your information to:
We do not disclose your information to third parties for marketing purposes. In certain circumstances we may disclose or access your account if required to do so by law or by any governmental body.

Data Protection:
Regency Hampers Ltd. is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at https://ico.org.uk/

Security:
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL (Secure Sockets Layer). However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Accessing and updating your personal information:
You are entitled to view, amend, or delete the personal information that we hold. Please contact us to submit your request via email.

Links to Other Web Sites:
This Privacy Notice does not cover the links within this site to other websites. Those sites are not governed by this policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Changes to this Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 18th May 2018.

Questions?
If you have any questions/comments about our use of cookies or our privacy policy, please call us on 01242 500920 or contact us by email.


COOKIES POLICY

We use a system for classifying the different types of cookies which we use on the Website, or which may be used by third parties through our Website. This classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the potential loss of functionality if you decide you don't want to have them on your device.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu

Here is a list of the categories of cookies we use and why:

Strictly necessary cookies
These cookies enable services you have specifically asked for. They are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. For example, if you use our online checkout, cookies are used to help us identify your order throughout the ordering process. These cookies do not contain any personally identifiable information.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

An example of a performance cookie used on www.regencyhampers.com is Google Analytics.

Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember information you may enter (such as an encrypted delivery address for the purpose of obtaining an accurate delivery cost) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third-party cookies
These cookies allow third-parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Facebook, Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

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